FAQs

what is this “mystery art” product that you offer?

we create custom artwork that is made just for you, when ordering you’ll answer a quiz asking you some questions about your preferences, this will help us in creating something that you (or a loved one) will absolutely fall in love with.

what is 1/1 art?

these are art pieces that will be owned by one person only: the art piece is made for you and you only, no one else will ever own the same artwork as yours.

where are you based?

cairo, egypt 🐫

what payment methods are available?

we currently only accept credit/debit cards, and Vodafone cash: shortly after ordering, you’ll receive either a Paymob payment link from us on your WhatsApp, or a mobile number for Vodafone cash. orders won’t be fulfilled until the payment is completed.

how long does it take for the items to be delivered?

mystery art orders take anywhere from 7-10 days.

where do you ship to?

every place in egypt except for (sinai, new valley and the new administrative capital)

do you ship internationally?

nope. hopefully in the future.

can I return an order?

unfortunately no. all items are made and printed only once for you, and will never be printed again or owned by anyone else. so please make sure you understand the risks.

in case you don’t accept the order from the courier, and after it is returned to us (package closed and not damaged in any way), you’ll get a refund of 50% of your payment after a few days.

how can I contact you?

from the “contact us” section at the bottom of the page, or email us at help@ducklink.shop

what’s the meaning of life?

42.

ready to place an order?

contact us!

to contact us, send us an email directly to help@ducklink.shop